Privacy Policy | Select Source Water

Select Source Water, LLC ("Select Source Water," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website selectsourcewater.com, use our services, communicate with us via phone, text message, email, or chat, or interact with us in any other way.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

Personal Information You Provide

We may collect the following personal information when you voluntarily provide it to us:

Full name
Email address
Phone number (including mobile phone number)
Home address or ZIP code
City of residence
Information about your water quality concerns
Preferred contact time and method
Any other information you choose to provide through our forms, chat widget, phone calls, or in-person interactions

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and navigation paths
Referring website or search terms
Date and time of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

To schedule and confirm your free in-home water test appointment
To send you appointment reminders and service updates via text message (SMS/MMS), email, or phone call
To provide you with water quality information and recommendations
To communicate with you about our products and services
To respond to your inquiries and provide customer support
To send follow-up communications regarding your appointment or service
To improve our website, services, and customer experience
To comply with legal obligations

3. Text Message (SMS/MMS) Communications

Important: By providing your mobile phone number and submitting a form on our website, using our chat widget, or otherwise opting in to receive text messages, you consent to receive text messages from Select Source Water, LLC at the phone number you provided. These messages may include appointment confirmations, appointment reminders, service updates, follow-up communications, and customer care messages.

Message Frequency

Message frequency varies based on your interaction with us. You may receive messages related to:

Appointment confirmation after scheduling
Appointment reminders (typically 24 hours and 1 hour before your appointment)
Follow-up messages after your water test or installation
Service and maintenance notifications
Responses to your inquiries

On average, you may receive 2–8 text messages per interaction or appointment cycle.

Message and Data Rates

Message and data rates may apply. Your carrier’s standard messaging rates will apply to any messages you send or receive. Select Source Water is not responsible for any charges incurred from your mobile carrier.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message. You may also opt out by contacting us at info@selectsourcewater.com or calling (833) 422-7765.

Help

For help with text messaging, reply HELP to any message you receive from us, or contact us at (833) 422-7765 or info@selectsourcewater.com.

Consent

Consent to receive text messages is not a condition of purchasing any goods or services. You may schedule a water test or use our services without consenting to text messages.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We may share information with trusted third-party service providers who assist us in operating our business, such as our CRM platform (GoHighLevel), scheduling software, and communication tools. These providers are contractually obligated to protect your information.
Business partners: We may share limited information with The Home Depot in connection with our authorized provider relationship, solely for the purpose of providing services to you.
Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business transfers: If Select Source Water is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. If you request deletion of your information, we will make reasonable efforts to comply, subject to any legal obligations to retain certain data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions.
Opt-out: You may opt out of receiving marketing communications at any time.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise these rights, contact us at info@selectsourcewater.com or call (833) 422-7765.

8. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us:

Select Source Water, LLC
790 Beaumont Ave, Ste 124
Beaumont, CA 92223
Phone: (833) 422-7765
Email: info@selectsourcewater.com
Website: selectsourcewater.com